Product help
Questions about notes, transcripts, knowledge bases, AI answers, workspace setup, or app behavior.
Account and privacy
Access requests, account deletion, data concerns, login issues, or security questions.
Response time
We aim to respond to support requests within two business days.
Direct contact
Company phone and registered office details are listed below for verification and formal requests.
Email support
For user support, contact support@medrixai.com. Please include the email address on your account, app version, device model, and a short description of the issue.
For developer or organization verification questions, contact dev@medrixai.com.
Phone and registered office
Phone: +852 3069 7751
Registered office: Rm 903D, 9/F, CAMERON COML CTR, 458-468 HENNESSY RD, Causeway Bay, Hong Kong
Before contacting support
Try updating to the latest version of the app and restarting your device.
If the issue involves generated content, include the workspace or note title and the time the problem occurred. Do not send sensitive content unless it is necessary for support.
Security concerns
If you believe you found a security issue or your account may be compromised, email support@medrixai.com with “Security” in the subject line.